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      REPORT
      VIDEO
      Liberty Mutual: Liberty+ Home Resilience Platform
      Winner of the 2025 Celent Model Insurer Award for Customer Experience
      18th June 2025
      //Liberty Mutual: Liberty+ Home Resilience Platform

      Liberty Mutual’s Liberty+ initiative is a hub for resilience and preparation assistance for homeowners. Through the hub, policyholders can request and install a fire-safety device. And, Liberty is leveraging aerial imagery to provide a guide to roof conditions that customers can use to begin crucial repairs. More than 15% of visitors take action — whether it be completing preventative maintenance, visiting a recommended partner, or enabling tools in their homes to keep them safer.

      Anyone can view a summary of the report or watch a highlight reel of the case study to learn more. Celent subscribers can access the full length case study report below.

      Author
      Nathan Golia
      Nathan Golia
      Senior Analyst
      Details
      Geographic Focus
      Asia-Pacific, EMEA, LATAM, North America
      Industry
      Property & Casualty Insurance