In early 2023, amidst the burgeoning landscape of generative AI, CNP Seguros identified a pivotal moment for strategic transformation. Recognizing the disruptive potential of technologies like ChatGPT, the organization interpreted this shift not merely as an incremental upgrade, but as a fundamental paradigm shift—a “now-or-never inflection point” where failure to adapt could result in organizational irrelevance.

As a result, CNP Seguros launched Q-AI, a generative AI (GenAI) hub, to transform operations. Q-AI comes as a strategic leap into GenAI for CNP Seguros, aiming to boost productivity, streamline workflows, and provide a strategic advantage through multi-model AI integration. Notably, Q-AI has become a competitive advantage to grow CNP’s partnership model and an internal reference on GenAI for CNP group.

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