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ServiceNow

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Overview

Thousands of customers use ServiceNow, including over 80% of the Fortune 500, over half of the Fortune 100, and many small- and medium-size organizations worldwide. Our customers span almost every industry and vertical from finance, energy, and education to federal and managed service providers—in 50 countries. And customers stay with the platform; ServiceNow had an approximately 97% customer retention rate in 2018. ServiceNow includes over 900 financial institutions as customers, including 19 of the top 25 globally.

ServiceNow makes work, work better for people. Our cloud-based platform and products deliver digital experiences that help people do their best work. Based on customer requirements, we develop packaged cloud software that helps:

Unleash the power of IT - Transform your business with digital IT workflows. Modernize your operations to optimize productivity, cost, and resilience with a single platform for IT.

Elevate the employee experience - Make it easier for employees to get what they need when they need it. Embed intelligence into every interaction to deliver experiences that break down silos and unlock productivity.

Drive customer loyalty - Reimagine the customer experience to create instant satisfaction. Scale service operations with connected digital workflows to automate work across departments.

Build apps fast - Create intuitive experiences users love. Quickly build digital workflow apps and scale across the enterprise with a low-code platform.

ServiceNow was founded in 2004. Since that time, ServiceNow has grown from a small private company with a few employees in San Diego, California to a public company (""NOW"" on the NYSE) with over 14,000 employees in over 80 offices worldwide, with headquarters in Santa Clara, California.

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