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Finn AI

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Overview

Finn AI builds AI powered chatbots for banks and credit unions to improve their digital customer experience on mobile, online and call center channels. Our mission is to help to make digital banking experiences more human, we do that by enabling customers and members to get things done in digital channels through simple conversations. This drives adoption, engagement and satisfaction in digital banking and drives operational efficiency by automating routine, high volume tasks and queries. Powered by state of the art AI and trained on millions of real world banking conversations, Finn AI is a market leader in the banking vertical, trusted by American Express, Truist, BECU, Civista Bank, United Federal Credit Union, Allied Bank and many more.

Key Features

Pre-trained understanding:

Finn AI’s chatbot is pre-trained to understand 87% of all member banking requests on average, not just in-scope or supported use cases.

Broad retail banking coverage across key modules:

  • Account Management
  • Customer Acquisition
  • Products & Services
  • Customer Support
  • Customer Relationship Management
  • Money Movement
  • Personal Financial Wellbeing
  • Financial Literacy

Integrations with industry leading call center and digital banking partners, including:

  • Glia
  • Genesys
  • LivePerson
  • Nice InContact
  • Q2
  • MX

Chatbot specific Content Management System and Analytics:

Finn AI's chatbot comes with proprietary technology systems that support you in getting the most out of the chatbot. Our Content Management System (CMS) has been built to give you complete control over the responses customers/members receive when using the chatbot, allowing you to ensure the information, tone and branding of the chatbot is unique to the financial institution.

For tracking usage, understanding performance and identifying potential areas of improvement, our Analytics dashboards is available for real time insights 24/7. A number of templated reports are provided to ensure that each client gets the most out of their analytics and supports them in optimizing the performance of the bot and the experience of the bot's users.

Key Benefits

Finn AI's state of the art AI enables consumers to bank through simple, natural conversations. By putting conversation back at the heart of your banking experience we help FIs drive adoption, engagement and satisfaction in digitial chnanel and improve operational efficiency.

Banks and and credit unions choose Finn AI because we:

  • Offer a proven effective banking chatbot/ virtual assistant. Finn AI's banking chatbot is pre-trained on millions of banking conversations to handle >800 banking use cases and understand 90% of queries out-of-the-box. It is proven effective at scale for banks like BECU, Amex, City Bank of Texas, United Federal Credit Union, Civista Bank and more.
  • Go beyond just basic FAQs. Most bots answer simple informational queries. Finn AI’s banking chatbot goes beyond FAQs and handles authenticated day to day banking use inside online and mobile banking
  • Avoid upfront and ongoing R&D and AI training costs. Big banks are putting virtual assistants at the heart of their digital banking experience. Finn AI offers an equivalent product to the wider market, as a SaaS solution without the high R&D and AI training cost

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