How Big Is Big Data?

Big Data Usage and Attitudes Among North American Financial Services Firms
by Craig Beattie,  Bob Meara, April 3, 2013
Industry Trends
North America

Abstract

Big Data remains nascent, with the hype surrounding its use far exceeding its actual prevalence. Among financial services firms with hands-on experience, however, Big Data is a big deal that holds big promise.

 In the report How Big is Big Data?: Big Data Usage and Attitudes Among North American Financial Services Firms, Celent lays out the state of Big Data usage and attitudes among large North American financial services firms based on a January 2013 survey.

There is significant activity surrounding Big Data among surveyed firms, but this activity has not yet resulted in live implementations, with the exception of a small minority of larger institutions. Most respondents characterized their firm as immature in its understanding and use of Big Data. Most North American financial institutions are still getting a grasp on the topic and are quick to concede significant gaps in their leveraging of “little data” to its fullest, much less Big Data.

In contrast, some financial institutions are comparatively well along the Big Data maturity continuum, but they are in a small minority. The road from product silos to customer centricity is indeed a long one that most have not begun to traverse. To those willing to do the hard work, however, the Big Data hype is becoming competitive advantage.

“Most Big Data projects are an isolated and often uncoordinated line of business-led initiatives that seek specific business outcomes within a traditional non-data driven culture using siloed data warehouses,” says Bob Meara, Senior Analyst with Celent’s Banking Group and coauthor of the report. “While this approach is an excellent way to develop the technical capabilities to manage increasing data volumes, velocity, and variety, it will not produce the step changes in business outcomes that are so sorely needed.”

“Insurers interviewed generally didn’t identify with the Big in Big Data, citing that volume was not their challenge,” adds Craig Beattie, Senior Analyst with Celent’s Insurance Group and coauthor of the report. “But Big Data technologies are enabling them to address variety and velocity issues.”

This report begins with a review of how North American financial institutions understand and value Big Data and data analytics. This includes where banks and insurers expect to see activity and how the investment in Big Data will show up. The report explores the level of experience financial institutions have with Big Data, the technologies employed, and results achieved. It then examines how Big Data is impacting organization, culture, and decision-making in financial industry firms and concludes with a discussion of the barriers to success: both perceived and real.

This 26-page report contains 28 figures and 2 tables.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is part of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America (Boston)
Tylor Tourville
ttourville@celent.com
Tel.: +1 617 424 3284

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)208 870 7875

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81.3.3500.3023

Table of Contents

Executive Summary

1

Big Data Understanding and Value

3

 

Where the Perceived Value Lies

7

Project Experience: Where’s the Beef?

9

 

Has Big Data Delivered?

13

Cultural Impact

16

Barriers to Success

20

Going Forward

22

Survey Methodology

23

Leveraging Celent’s Expertise

25

 

Support for Financial Institutions

25

 

Support for Vendors

25

Related Celent Research

26

Sign in to download reports and access personalized information