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    Announcing Celent Model Bank 2020 Award Winners
    15th April 2020

    Today we are announcing the winners of Celent Model Bank 2020 Awards. Our annual Model Bank program was launched 13 years ago and recognizes financial institutions for best practices of technology usage in different areas critical to success in banking.

    The program in 2020 was again incredibly competitive. Nearly 80 institutions of all sizes from 29 countries submitted nearly 140 nominations. Such a high number of submissions of extraordinary quality across the board is a testament to the hard work going on in the industry, as financial institutions continue to transform and innovate.

    We are delighted to announce Royal Bank of Canada as Celent Model Bank of the Year 2020 in recognition of RBC's efforts to deliver personalized customer engagement while affecting enterprise-wide culture change, resulting in nearly 100% employee digital fluency and increasingly customer-focused outcomes.

    We are also excited to recognize the following 24 financial institutions and their initiatives with Model Bank 2020 awards:

    2020 Model Bank Award Winner

    Model Bank Award

    Initiative

    Australian Military Bank Ltd., Australia

    Cooperative Bank Transformation

    Becoming a Modern Digital Bank

    Bank of America, USA

    Operational Excellence

    myCTO, Operations and Transaction Monitoring Platform

    Bank of Montreal, Canada

    Risk Management

    Modernising the AML/KYC Platform through Big Data

    BBVA USA, USA

    Banking-as-a-Platform

    BBVA Open Platform

    Citi, USA

    AI-Driven Customer Insights

    Citi Opportunity Insights

    Citi, USA

    Trade Finance & Supply Chain

    Citi Next Generational Trade

    Citizens Financial Group, USA

    Commercial Banking Transformation

    Beyond Digital

    Commonwealth Bank of Australia, Australia

    Customer Engagement

    Adaptive Models in Customer Engagement Engine

    Discover Home Loans, USA

    Mortgage Lending

    Innovating Like a Fintech to Create an Industry-Leading Mortgage Business

    Emirates NBD, UAE

    Transaction Banking Transformation

    Realizing the Digital Leap: businessONLINE

    EQ Bank, Canada

    Banking in the Cloud

    EQ Bank to the Cloud!

    First Foundation Bank, USA

    Employee Enablement

    Central Business Intelligence and Service Delivery Framework: “The Vault”

    KBZ Bank, Myanmar

    Digital Payments

    Driving Financial Inclusion in Myanmar with KBZPay

    Länsförsäkringar Bank, Sweden

    Core Technology Replatforming

    Core Banking System Replacement Project

    Liv. by Emirates NBD, UAE

    Digital Bank

    Liv. by Emirates NBD

    Midwest BankCentre, USA

    Community Bank Transformation

    Rising Bank, a Separately Branded Digital Bank

    NatWest, UK

    Innovation Frontier

    Quantum-Computing-as-a-Service (QCaaS)

    Payit

    OakNorth, UK

    Lending-as-a-Platform

    Next-Generation Credit and Monitoring Platform

    PNC, USA

    Commercial Payments

    Healthcare Payer Enrolment Automation

    RattanIndia Finance Pvt Ltd, India

    Retail Lending

    Creating an End-to-End Lending Platform Hosted in the Cloud

    Santander UK PLC, UK

    Commercial Lending

    SME, Commercial, and Corporate Lending Digitisation and Evolution

    Silvergate Bank, USA

    Payments Replatforming

    Payments Hub in The Cloud

    The Bank Of New York Mellon, USA

    Payment Operations

    Real Time Resiliency & Transaction Intelligence Platform

    Union Bank of the Philippines (UnionBank)

    Financial Inclusion

    Reaching the Underserved through Open APIs (API Marketplace)

    Blockchain to Bring Digital Payments to Rural Banks (Send-i2i)

    Each winning initiative is described in a case study report available to download for Celent research clients by clicking on the respective links above. In addition, today we are also publishing Innovation in Banking and Payments 2020: A Snapshot through the Lens of Model Bank report, which describes the programme in more detail, and discusses not only the winners but broader industry trends we distill from the analysis of nearly 140 Model Bank nominations. This report is available to download for any registered visitors free of charge.

    Congratulations to all Celent Model Bank 2020 award winners!

    Author
    Zilvinas Bareisis
    Zilvinas Bareisis
    Director, Retail Banking and Payments