KBZ Bank: Driving Inclusion with Mobile Payments
Winner of Celent Model Bank 2020 Award for Digital Payments
KBZ Bank in Myanmar, the winner of our Digital Payments award, achieved impressive results by onboarding over 5 million KYC-verified customers in just over a year since launching its KBZPay wallet. The wallet’s success can be attributed to a combination of innovative technology and a human-led approach. KBZPay focused from the outset on developing a new banking experience and way of thinking for managing money, paying for goods, storing cash, and a number of innovative features, for underbanked customers. To reach wider townships and communities, KBZ Bank turned its 18,000 employees into an on-the-ground force for financial inclusion and brought banking beyond the branch.