Celent's recent report, Upping the Bar, focused on the cost and key performance indicators of the New Business and Underwriting (NBUW) process across multiple insurers. A partner report, Raising the Bar, discussed the benchmarking metrics related to the use of technology in the underwriting process. The metrics demonstrate interesting trends--particularly when compared to the results from 2007 and 2016.

Join analysts Karen Monks and Tom Scales as they explore these trends and explain what they mean for you!