North American Insurance Software Deal Trends, Life/Annuity/Heath Edition

by Karen Monks,  Michael Fitzgerald, May 14, 2012
North America

Abstract

Insurance deal activity slowed by low growth projections in the segment.

In a new report, North American Insurance Software Deal Trends 2012, Life/Annuity/Health Edition, Celent analyzes deal data provided by software vendors active in insurance in North America. A close look at 2010 and 2011 deals that fall into each metacategory and subcategory shows that, although 2011 showed signs of an improved economy, insurers continued their slow rate of investment in external insurance software.

The report breaks down deal activity by carrier size, type of deal, four broad metacategories (core processing, distribution, infrastructure and financial, and document/content management), and a number of subcategories. Data from previous Deal Trends reports are used to look at longer-term trends, and leading vendors for each metacategory are identified.

Based on vendor-provided data, the report also names leaders in the Celent Traction Index, which is an indicator of which companies are finding success in the insurance vertical.

“The general economic conditions of 2011 were clearly represented in the life and annuities deal data,” says Mike Fitzgerald, senior analyst with Celent’s Insurance group and coauthor of the report. “The year began optimistically, then volumes stalled and fell after the European uncertainties in the second quarter. If deal trends continue this pattern and mirror the overall economy in 2012, expect growth in the low single digits, barring any significant external shocks.”

“Our 2012 Deal Trends report shows that insurers have created long-term relationships with their software vendors. Again this year, we see insurers purchasing the majority of their software from vendors with whom they already have a relationship,” says Karen Monks, analyst with Celent’s Insurance group and coauthor of the report. “Our data shows vendors slowly expanding their relationships with their clients, proving that attentive account management and cross-selling efforts can be very effective.”

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is part of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America (Boston)
Erica Ferguson
eferguson@celent.com
Tel.: +1 617 262 8225

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)208 870 7875

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81.3.3500.3023

Table of Contents

Executive Summary

3

 

All Deals

3

 

Life/Health/Annuity Deals

4

Introduction

6

 

Methodology

7

 

Scope

7

 

Limitations

9

 

Categories Used

9

 

Carriers Tiers

12

Overview

13

 

Deals by Subcategory

14

 

Deals by Carrier Size

17

 

Life/Annuity, Health, and Property/Casualty

18

 

Customer Type

18

 

Deal Size

19

 

Deployment Methods

21

 

Measures of Insurance Traction

21

 

Traction Leaders

22

Continued Economic Uncertainty

24

 

The New Normal: Year 3

24

 

Insurance Software Purchasing Trends

24

Life/Health/Annuity Results

26

 

By Metacategory and Quarter

26

 

By Size and Metacategory

27

Metacategory Leaders

28

 

Distribution

28

 

Document/Content Management

29

 

Infrastructure and Financial

30

 

Core Processing

30

Conclusions

33

Appendix: Vendors Included in This Report

35

Leveraging Celent’s Expertise

37

 

Support for Financial Institutions

37

 

Support for Vendors

37

Related Celent Research

39

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