Document Automation

Solution Vendors for Insurers 2011
by Nicolas Michellod, June 1, 2011
Vendor Reviews
Global, Asia-Pacific, EMEA, Latin America, North America

Abstract

Insurers need to address issues related to the creation and handling of all sorts of documents. Key issues in document creation are complexity and volume. Today, most document automation vendors provide an array of features to cope with the complexity and volume of documents insurers need to generate.

In a new report, Document Automation: Solution Vendors for Insurers 2011, Celent looks at 10 document automation systems. The report also honors document automation systems with XCelent Awards in the categories of Technology, Functionality, Customer Base, and Service.

"The IT tools used to compose documents have different attributes. Some are better at managing content, while others offer better features in supporting specific communication channels or managing document-related workflow," says Nicolas Michellod, Senior Analyst with Celent’s Insurance Group and coauthor of the report. "Celent recommends that insurers raise specific questions around their internal organization, staffing, and feature prioritization before proceeding with vendor selection."

This report profiles 10 document automation systems. Nine have full profiles, and one vendor has a shorter profile. Each profile provides detailed information about the vendor and its document automation system, the professional services and support staff it offers, product features, insurance customers and reference feedback, its technology, implementation process, and pricing. The profiles also include three tables, showing systems components, technologies used, and business user interfaces as well as one figure providing customer average rating of vendor implementation capabilities for the full profiles.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is part of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America (Boston)
Tylor Tourville
ttourville@celent.com
Tel.: +1 617 424 3284

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)208 870 7875

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81.3.3500.3023

Table of Contents

Executive Summary

3

Report Methodology

4

Celent’s ABCD Vendor View and the
XCelent Awards

5

About the Profiles

9

Adobe Systems: LiveCycle

10

Aia Software B.V.: ITP/CCM

17

Cincom Systems Inc: Cincom Eloquence

24

Hewlett-Packard: HP Exstream

31

ISIS Papyrus Software: ISIS Papyrus Platform

38

Oracle: Oracle Documaker Enterprise Edition

44

Pitney Bowes: The Pitney Bowes CCM Suite

51

Thunderhead: Thunderhead NOW

58

Xpertdoc Technologies Inc.: Xpertdoc Solution

66

Limited Profile

72

EVER TEAM: EversSuite Case Management

73

Final Thoughts

79

Leveraging Celent’s Expertise

80

Related Celent Research

81

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