Document Automation

Solution Vendors for Insurers 2011
by Nicolas Michellod, June 1, 2011
Vendor Reviews
Global, Asia-Pacific, EMEA, Latin America, North America


Insurers need to address issues related to the creation and handling of all sorts of documents. Key issues in document creation are complexity and volume. Today, most document automation vendors provide an array of features to cope with the complexity and volume of documents insurers need to generate.

In a new report, Document Automation: Solution Vendors for Insurers 2011, Celent looks at 10 document automation systems. The report also honors document automation systems with XCelent Awards in the categories of Technology, Functionality, Customer Base, and Service.

"The IT tools used to compose documents have different attributes. Some are better at managing content, while others offer better features in supporting specific communication channels or managing document-related workflow," says Nicolas Michellod, Senior Analyst with Celent’s Insurance Group and coauthor of the report. "Celent recommends that insurers raise specific questions around their internal organization, staffing, and feature prioritization before proceeding with vendor selection."

This report profiles 10 document automation systems. Nine have full profiles, and one vendor has a shorter profile. Each profile provides detailed information about the vendor and its document automation system, the professional services and support staff it offers, product features, insurance customers and reference feedback, its technology, implementation process, and pricing. The profiles also include three tables, showing systems components, technologies used, and business user interfaces as well as one figure providing customer average rating of vendor implementation capabilities for the full profiles.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is part of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America (Boston)
Tylor Tourville
Tel.: +1 617 424 3284

Europe (London)

Chris Williams
Tel: +44 (0)782 448 3336

Asia (Tokyo)
Yumi Nagaoka
Tel.: +81.3.3500.3023

Table of Contents

Executive Summary


Report Methodology


Celent’s ABCD Vendor View and the
XCelent Awards


About the Profiles


Adobe Systems: LiveCycle


Aia Software B.V.: ITP/CCM


Cincom Systems Inc: Cincom Eloquence


Hewlett-Packard: HP Exstream


ISIS Papyrus Software: ISIS Papyrus Platform


Oracle: Oracle Documaker Enterprise Edition


Pitney Bowes: The Pitney Bowes CCM Suite


Thunderhead: Thunderhead NOW


Xpertdoc Technologies Inc.: Xpertdoc Solution


Limited Profile


EVER TEAM: EversSuite Case Management


Final Thoughts


Leveraging Celent’s Expertise


Related Celent Research


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