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Executive roundtables are a full day of networking with peers on topics of interest. We’ll present some of our own research, and then will have a variety of panel sessions facilitated by our analysts who will present some of their own research. Other insurer executives will also participate as panellists. Typically, these sessions are attended by business and IT; Life and PC; and large and small insurers – including some insurtechs from time to time.
Our working agenda is below and we’ll post updates as we finalize them here. We’ve built in plenty of networking time for you to connect with your peers.
Space is limited to 35 and participants must hold a leadership role in their organization. If you’re interested in attending, please notify Karlyn Carnahan at kcarnahan@celent.com.
Agenda
The insurance industry is set for significant transformation, driven by a focus on eliminating legacy processes and embracing technological advancements. Key themes shaping the future landscape include the proliferation of artificial intelligence (AI), enhanced data governance, and sustained investments toward digital customer experiences.Celent’s agenda will focus on all these important aspects for insurers.Today’s sessions will follow the Celent Previsory model of predicting the big things for 2024, in the form of panel discussions focused on specific areas of investment
This agenda is tentative and subject to change:
8:00 – 8:30: Coffee and Networking
8:30 – 8:45: Introduction and Welcome - Karlyn Carnahan, Head, North America Insurance, Celent
8:45 – 9:00 Intro to Celent and Global Data- Jamie MacGregor,CEO, Celent
9:00 – 9:45: Keynote: Celent’s View of 2025
It's 2025. Has the future finally arrived? Having come through the pandemic and seen the onset of generative AI, what new opportunities does technology create for insurers, and how can they navigate the new challenges it brings? Karlyn Carnahan provides a state of the industry look at the year (and years) ahead.
Karlyn Carnahan, Head, North America Insurance, Celent
9:45 – 10:40: Investing in IT to Bring the Future Home: Budgets and Technology Priorities for 2025
Technology drives value for insurers and customers alike, but carrier IT functions often have to balance competing priorities or make tough choices about where to invest. This session presents insurers’ 2025 technology pressures and priorities as seen in Celent’s IT Dimensions study.
Harry Huberty,Senior Analyst, Celent
10:40 – 11:00: Break and Networking
11:00 – 12:00: Generative AI Has Arrived. How Have Insurers Realized Value?
In this panel discussion, insurer executives will share success stories from utilizing generative AI in their companies. Keith Raymond will proctor a conversation that will cover applications, designing pilots, operationalization, and governance. The final portion of the session will be reserved for open discussion and questions from attendees.
Moderator:
Keith Raymond,Principal Analyst, Celent
Panelists:
Barbara Stacer, Vice President Head of Underwriting Operations, Utica National
Nishant Kaushik,Head of Technology Innovation, John Hancock
12:00 – 1:00: Lunch and Networking
1:00 – 2:00: Insurers’ Customer Experience Balancing Act: Investing in Retention and Relationships
Facing cost pressures at home and work, policyholders and prospects demand that carriers demonstrate their value across the value chain. At the same time, the digitalization of all commerce affects their desire for speedy online sales and service. Leveraging research into customer interaction points like portals, and detailed buying data from small business owners, this session will help insurers identify quick wins and long-term projects to improve customer acquisition and retention.
Nate Golia, Senior Analyst, Celent
2:00 – 2:30: What’s Next for AI: What Artificial General Intelligence Could Mean for Insurers
Artificial General Intelligence (AGI) is possibly the next stage in the development of AI and Gen AI. According to OpenAI, AGI consists of “highly autonomous systems that outperform humans at most economically valuable work.” This session will unpack that brief definition and consider the implications of AGI for insurers for good and for ill over a three-to-five-year planning horizon.
Donald Light, Principal Analyst, Celent
2:30 – 2:50: Break and Networking
2:50 – 3:40: Innovation is All Around Us
Insurers are innovating and there is evidence is all around us to prove it! Customers, competitors, shareholders, the economy and regulations all drive innovation. AI, cloud, open APIs and automation are just a few of the technologies with which insurers are experimenting. Listen to what a panel of technology and innovation leaders have to say about how their companies are innovating to meet customer expectations, become more competitive, meet regulations, and increase growth and profit. Where will you innovate next?
Moderator:
Karen Monks, Principal Analyst, Celent
Panelists:
Debra Brackeen, EVP, Chief Strategy & Innovation Officer, CSAA
Rob Shoenfelt, CIO, Celina Insurance Group
3:40 – 4:40: Fueling the Future: Modernizing Your Data Environment to Power New Insights and Capabilities
All next-gen capabilities in insurance technology ultimately come down to data: how much of it is gathered, how available it is, how it’s analyzed, and how effectively that analysis can be put into practice. Jaspaul Saini will lead a discussion with insurance data experts who have led their organizations through data modernization projects to examine the key elements and best practices of achieving a future-ready data environment.
Moderator:
Jaspaul Saini, Principal Analyst, Celent
Panelist:
Vik Luthra, Chief Digital, Data & Strategy Officer, RBC Insurance - Royal Bank of Canada
Danielle Hall, Data Head, The Andover Insurance Company
4:40 – 5:00: Closing Thoughts
