The Celent Model Bank Awards Program is globally recognized, highlighting the most innovative initiatives across retail and corporate banking worldwide. Today, at our Innovation & Insight Day, we announced our 2025 Model Banks and published a full set of case studies and analyst-led highlight clips for each Model Bank.
Our 2025 Model Bank of the Year, J.P Morgan, is also profiled in an extensive case study.
Celent clients can access all full-length case studies. Anyone can view the highlight clips, abstracts, and our video interview with J.P. Morgan Managing Director, Lisa Davis, interviewed by Celent's Head of Banking, Wealth, and Risk, Patricia Hines. Simply go to our Innovation & Insight Day Hub page to get started.
We are offering a free report for download, Innovation in Banking and Payments 2025, which offers a review of this years Model Banks and program. A quick and free registration is required to access this report for non-clients.
We’re excited to award these 18 institutions for their impressive accomplishments leveraging advanced technology, modernizing their foundation and platforms, and delivering significantly enhanced customer propositions. Our award titles align roughly to five technology imperatives that Celent first described in our 2025 Technology Trends Previsory reports (Corporate Banking, Retail Banking):
We congratulate the 2025 Model Banks listed below (alphabetically), with links to each complete case study:
INSTITUTION | MODEL BANK AWARD | INITIATIVE AND CASE STUDY
Aditya Birla Capital (India) | Excellence in Generative AI | Aditya Birla Capital
Banco del Estado de Chile (Chile) | Core Banking Modernization | Moving from Mainframe to Next-Gen Core
Banco do Brasil S/A (Brazil) | AI Innovation for Small Business | Using GenAI to Deliver Account Insights
Bank of America (USA) | An Edge in Actionable Analytics | CashPro Data Intelligence
Bank of Montreal (Canada) | Payments Innovation | Delivering Superior Digital Payments Experience
Citibank (USA) | Enabling Effortless Multi-Platform Integration | Citi Developer Portal
Citizens Bank (USA) | Technical Onboarding Excellence | Beyond Secure MFT
First Hawaiian Bank (USA) | AI-Augmented Retail Lending | Boosting Revenue and Reducing Risk and Bias with AI in Loan Decisioning
ICICI Bank (India) | AI-augmented Business Lending | Analytics-led Decision Making for SME Lending
J.P. Morgan (USA) | Model Bank of the Year | Leading the Next Era of Digital Experiences
Nationwide Building Society (UK) | Payments Transformation | Faster Payments Modernisation
Royal Bank of Canada (Canada) | Reinventing Cash Management | RBC Clear™
Salt Bank (Romania) | Digital Bank Launch | A Leap Forward in Digital Banking
TD Bank (USA) | Customer Centered Innovation in Business Banking | Small Business Dashboard and Tap to Pay on iPhone
The Co-operative Bank (UK) | Open Banking Innovation | Helping Small Businesses Get Paid
Union Bank of the Philippines | Embedded Finance | Fostering Inclusion via Embedded Finance
Vietnam Techcombank | Operational Excellence | Transforming Operations with a Comprehensive Process Automation Approach
Wells Fargo (USA) | Step Change in Corporate Digital Banking | Wells Fargo: Vantage
