BMO is dedicated in its pursuit to help clients make real financial progress. Being digital first in all areas, including payments, is part of the bank’s strategy. BMO is constantly innovating to deliver a superior digital payments experience, as evidenced by six recent initiatives spanning the entire client lifecycle, from sales and onboarding to servicing and support.

The six initiatives described in this case study address specific client pain-points around payments, were executed with care and attention, and collectively merit recognition. BMO is a deserving winner of Celent’s Model Bank 2025 award for Payments Innovation.

A highlight reel and a downloadable one-page takeaway of BMO's award-winning initiatives are available to everyone.

A full-length case study report diving into the initiative is only available to Celent's subscribers. Please log in to access this report.