Top Trends in Banking 2012

by Bart Narter, January 12, 2012
Industry Trends
Asia-Pacific, EMEA, North America

Abstract

Every year Celent gathers its analysts from across the globe to discuss the trends in banking for Asia, North America, and Europe. Banking has become a fundamentally more difficult practice in the wake of the 2008 financial crisis. Banks in North America and Western Europe remain under pressure, while banks in Asia, Australia, and Canada are beginning to do much better.

In a new report, Top Trends in Banking 2012, Celent synthesizes key trends in each geography, obtained through analysis with bankers and vendors, clients and non-clients, and regulators and central bankers.

Global financial pressure has forced banks to put emphasis on digital channels, outsourcing, and analytics. Mobile banking and Internet banking have taken off for both the retail and commercial sides, more advanced delivery models have been driving banks toward considering outsourcing, and a desire to gain a greater wallet share of existing customers has been pushing the development of data analytics.

Source: Bankscope, Celent

“China, Canada, and Australia seemed well positioned for 2011,” says Bart Narter, Senior VP of Celent’s Banking Group. “The US has benefited from stabilizing of loan losses, but regulatory pressure on retail revenues loom large. Europe is mired in the crisis.”

This report examines first examines trends in corporate banking income globally, then dives into digital channels, covering mobile RDC, mobile banking, online channels, tablets, outsourcing, and new business models. The report also looks at Japan’s shared banking system and the movement of vendors into China, and analytics, covering data intelligence, customer analytics, and risk management in China.

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is part of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America (Boston)
Erica Ferguson
eferguson@celent.com
Tel.: +1 617 262 8225

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)208 870 7875

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81.3.3500.3023

Table of Contents

Executive Summary

3

Business Background

5

 

Commercial Banking Profits

5

Digital Channels

7

 

Mobile RDC Takes Center Stage

7

 

Mobile Banking Moves to Mainstream in the US

8

 

The Corporate Mobile Drought Has Ended

9

 

Mobile Banking Moves to Mobile Marketing

10

 

HTML5 Is Coming: It Won’t Replace Apps

13

 

The Online Channel Goes Mainstream But Needs to Get with the Times

13

 

The Tablet Will Act as a Catalyst to the Redesign of Online Banking

15

 

Online Banking Must Be Device-Agnostic While Providing a Tailored Experience

16

 

China Online Banking

16

 

Digital Channels Are Forcing a Branch Evaluation

16

Outsourcing

19

 

New Business Models Permeate BPO

19

 

Shared System in Japan’s Regional Banks

19

 

Chinese Core Going to Major Global Vendors

21

Analytics

22

 

Moving from Data to Enterprise Intelligence

22

 

Advance Customer Analytics Drives Better Acceptance Rates

22

 

China Risk Management

24

 

Analytics on Workforce Staffing Poised for Growth

24

Conclusion

27

Leveraging Celent’s Expertise

28

 

Support for Financial Institutions

28

 

Support for Vendors

28

Related Celent Research

29

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