Chinese consumers are increasingly spoiled by innovations driven by AI, which are becoming smarter and driven by data. This is happening across different industries, so insurers servicing them are working hard to meet these heightened expectations.

Celent Analyst Zao Wu explores how and why the insurer Taikang is building an AI platform and what they hope to gain.

• Why has Taikang taken this step?
• Who is Taikang collaborating with?
• What does the future hold for similar endeavors?

This webinar is based in large part on a recent report of the same name.