Zao is a proponent of technology-led innovation in new retail propositions and business models, with a focus on the insurance industry. His interests and expertise range from artificial Intelligence and data science to cryptocurrencies, insurtech, and fintech.
Prior to joining Celent, Zao was a consultant at Oliver Wyman, with a focus on retail distribution and analytics. Some of his engagements included advising a retailer on digital transformation, using machine learning to drive decision-making and forecasting for a Chinese e-commerce player, constructing analytical tools for an Australian telecom player to set sales targets ,and identifying greenfield retail opportunities for an Asian airline, with a focus on customer engagement.
Elsewhere, Zao was engaged in post-merger integration, operational process redesign, and organisational optimisation, as well as commercial due diligence, benchmarking, trend identification, and market landscaping.
Zao holds a Master’s degree in Computer Science and Technology from Tsinghua University and a Bachelor’s degree from Imperial College London in Mathematics with Statistics for Finance. He is bilingual and speaks native-level Mandarin Chinese and English.
20 May 2019Earlier this month, I saw this sign at one of the larger food stalls at a night market in Bangkok. As can be seen, the merchant supports WeChat P…
7 May 2019Nominations close on Friday, 17 May 2019, and the awards will be given out on 26-27 June 2019 at the 7th Asia Motor Insurance and Claims Managem…
3 May 2019With this report, Celent reviews the reasons to have a data lake and provides examples of insurers who have done so. We also provide our perspect…
12 April 2019We are delighted to announce AIA Group as Celent Model Insurer of the Year 2019 in recognition of their creation of a nimble Digital Workforce th…
26 - 27 June 2019
Thailandpresented by Celent and Asia Insurance Review The Asia Insurance Technology Awards (AITAs) recognize excellence and innovation in the use of tech…
27 February 2019
Webinar: 7:00 AM San Francisco | 10:00 AM New York | 3:00 PM London, United StatesOverview Chinese consumers are increasingly spoiled by innovations driven by AI, which are becoming smarter and driven by data. This is happening…
30 October 2018
Webinar: 7:00 AM (San Francisco) | 10:00 AM (New York) | 2:00 PM (London)Artificial Intelligence is gaining traction in insurance but where are insurers in their investments in the technology? What are their priorities…
Celent Insurance Roundtable | Artificial Intelligence in Insurance: Tools and Models Insurers Can Choose (Invitation-only)25 October 2018
Unit 04, 9th Floor, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong, ChinaOVERVIEW The increases in computer power, greater investments in algorithms amenable to parallelization and data availability are combining to ha…
30 April 2019Asia now has its own podcast dedicated to Insurtech. The Asia InsurTech Podcast (AIP) was launched last week to inform and entertain listeners an…