Zao is a proponent of technology-led innovation in new retail propositions and business models, with a focus on the insurance industry. His interests and expertise range from artificial Intelligence and data science to cryptocurrencies, insurtech, and fintech.
Prior to joining Celent, Zao was a consultant at Oliver Wyman, with a focus on retail distribution and analytics. Some of his engagements included advising a retailer on digital transformation, using machine learning to drive decision-making and forecasting for a Chinese e-commerce player, constructing analytical tools for an Australian telecom player to set sales targets ,and identifying greenfield retail opportunities for an Asian airline, with a focus on customer engagement.
Elsewhere, Zao was engaged in post-merger integration, operational process redesign, and organisational optimisation, as well as commercial due diligence, benchmarking, trend identification, and market landscaping.
Zao holds a Master’s degree in Computer Science and Technology from Tsinghua University and a Bachelor’s degree from Imperial College London in Mathematics with Statistics for Finance. He is bilingual and speaks native-level Mandarin Chinese and English.
Demystifying Artificial Intelligence in Wealth Management: The Tools Supporting Data Science and the Rise of DataOpsAugust 08 2018Various models for the data science workflow, each differing slight according to the field of application, have an important role. In addition, d…
August 02 2018Asia-Pacific insurers are continuing to invest in IT, and CIOs have to carefully select their investments if they want to efficiently support the…
July 18 2018New tools and cloud mean more people than ever can create AI solutions, and insurers are leveraging this in their own projects.
Demystifying Artificial Intelligence in Insurance: The Tools Supporting Data Science and the Rise of DataOpsJuly 02 2018In this report, we discuss the Data Science workflow, from gathering requirements for the activity through to deploying the output and monitoring…
17 - 18 September 2018
Singaporepresented by Celent and Asia Insurance Review The Asia Insurance Technology Awards (AITAs) recognize excellence and innovation in the use of tech…
Celent Insurance Roundtable | Artificial Intelligence in Insurance: Tools and Models Insurers Can Choose (Invitation-only)25 October 2018
Unit 04, 9th Floor, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong, ChinaOVERVIEW The increases in computer power, greater investments in algorithms amenable to parallelization and data availability are combining to ha…