Zao is a proponent of technology-led innovation in new retail propositions and business models, with a focus on the insurance industry. His interests and expertise range from artificial Intelligence and data science to cryptocurrencies, insurtech, and fintech.
Prior to joining Celent, Zao was a consultant at Oliver Wyman, with a focus on retail distribution and analytics. Some of his engagements included advising a retailer on digital transformation, using machine learning to drive decision-making and forecasting for a Chinese e-commerce player, constructing analytical tools for an Australian telecom player to set sales targets ,and identifying greenfield retail opportunities for an Asian airline, with a focus on customer engagement.
Elsewhere, Zao was engaged in post-merger integration, operational process redesign, and organisational optimisation, as well as commercial due diligence, benchmarking, trend identification, and market landscaping.
Zao holds a Master’s degree in Computer Science and Technology from Tsinghua University and a Bachelor’s degree from Imperial College London in Mathematics with Statistics for Finance. He is bilingual and speaks native-level Mandarin Chinese and English.
17 January 2019Many leaders in financial services wonder what might happen if the tech giants were to enter their industry tomorrow. There is a place where this…
10 January 2019The Chinese retail market is increasingly powered by AI, driven by data and enabled by omnichannel touchpoints — as exemplified by the “New Retai…
19 December 2018It was an unsurprisingly sizzling day in Singapore, but a surprisingly fiery debate was going on. Most of those sitting seemed convinced that the…
18 November 2018Many senior leaders across financial services firms have asked what would happen if a tech giant like Amazon were to enter their industry tomorro…
30 October 2018
Webinar: 7:00 AM (San Francisco) | 10:00 AM (New York) | 2:00 PM (London)Artificial Intelligence is gaining traction in insurance but where are insurers in their investments in the technology? What are their priorities…
Celent Insurance Roundtable | Artificial Intelligence in Insurance: Tools and Models Insurers Can Choose (Invitation-only)25 October 2018
Unit 04, 9th Floor, Central Plaza, 18 Harbour Road, Wanchai, Hong Kong, ChinaOVERVIEW The increases in computer power, greater investments in algorithms amenable to parallelization and data availability are combining to ha…
22 October 2018
1:30 p.m. - 4:30 p.m. | 9-7-1 Akasaka, Minato, Tokyo Midtown Tower 16F, MMC Tokyo MidtownThe increases in computer power, greater investments in algorithms amenable to parallelization and data availability are combining to have two im…
2 October 2018
Webinar: 5:30 AM (San Francisco) | 8:30 AM (New York) | 1:30 PM (London)Access to more powerful tools and more powerful machines has led to the democratisation of artificial intelligence. What role can citizen data sc…