Claims Systems Vendors: North American P&C Insurance 2014

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15 December 2014
Donald Light and Karlyn Carnahan


Who are the leading claims systems vendors in 2014 in the categories of technology, functionality, customers, and service?

In the report Claims System Vendors: North American P&C Insurance 2014, Celent profiles 30 core claims solutions. There are full profiles for 13 solutions, which are also ranked in the ABCD Vendor View. Another 17 have shorter profiles and are not ranked. The report also names the winners of the XCelent Awards.

"There is no single best claims solution for all insurers. There are a number of good choices for an insurer with almost any set of requirements,” says Karlyn Carnahan, research director with Celent’s Insurance practice and coauthor of the report. “Every insurer has its own unique mix of lines of business, geography, staff capabilities, business objectives, and financial resources. This unique combination, along with the organization’s risk appetite, will influence the list of vendors for consideration.”

“As a group, vendors continue to make significant investments in their core claims systems,” says Donald Light, research director with Celent’s Insurance practice and coauthor of the report. “The solutions are delivering more functionality, improving configuration tools, and are more connected, with SOA and web services becoming the de facto standard.”

This 180-page report has 91 tables and 29 figures.

Insight details

Content Type
Report Type
Technology trends, Vendor landscape
North America
Special Interest
Innovation & Emerging Technology