Celent Model Bank 2014, Part 5: Case Studies of Innovation in Cash Management

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4 April 2014


The vision for Celent’s Model Bank research, now in its seventh year, was to try to answer an apparently simple question: “What would it look like for a financial institution to do everything right with today’s technology?” To answer this question, Celent sought examples of best practices in technology usage.

These examples span a five-part report series:

In Part 5, Celent profiles three innovative initiatives:

  • ICICI Bank: Project MARC Mobile Collections Initiative
  • Mashreq Bank: Mashreq Matrix Integrated Global Transaction Banking Initiative
  • Scotiabank: Integrated Payment Services Initiative

Cash management innovation used to be the domain of global banks. Celent observes innovative initiatives among “challenger” banks all over the globe. This year’s Celent Model Bank winners profiled in Part 5 are three such banks.

“A common theme across many of the entries this year reflected a shift in the industry from more products to more useful products,” says Gareth Lodge, Senior Analyst with Celent’s Banking Group and coauthor of the report. “Increasingly banks are realizing that they need to compete on more than just breadth of products offered, or the headline price, but around the customer experience those products create.”

“Changes in consumer expectations about technology aren’t limited to retail banking,” adds Bob Meara, Analyst with Celent’s Banking Group and coauthor of the report. ”They are creating substantial disruption to corporate banking too.”

After introducing the Celent Model Bank initiative, this report provides an overview of the state of innovation in cash management and trade finance. Then Celent profiles three innovative projects, and finishes with conclusions that are indicative of broader market shifts.