Customer Experience: The new battleground for differentiation

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26 June 2018

Karlyn Carnahan, Head of The Americas P&C Practice and Karen Monks, Senior Analyst for Celent’s Life Practice will share recent customer experience survey results, including Celent’s new framework for a customer centric approach. During this webcast, Karlyn and Karen will discuss the evolution of the new digital ecosystem that is required to be successful and share insights on how to get there with a few real-world case studies from the Celent Model Insurer award nominations. Geoff Bonn, Vice-President, Insurance with Symcor will then moderate a lively Q&A session with the panelists. By registering for this event you will receive communication about Symcor’s products and services. You may withdraw your consent at any time. Please refer to our privacy policy ( or contact us ( for more details.

Event details

Life & Health Insurance, Property & Casualty Insurance
Geographic Focus
North America