Nailing the introduction: Using data to create a killer customer experience
Join Daniel Latimore from Celent for a discussion around the potential effects data can have on the customer experience and practical tips for using data in an omni-channel environment.
During this webinar, we will discuss:
- Changing expectations around the customer experience
- Applying data and technology to build relationships
- Getting your data ready for personalization
- Gaining buy-in for data improvement programs
For more information or to register please click on the website button.