Celent Webinar | Closing the Trust Gap

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25 June 2019
Webinar: 8:00 AM San Francisco | 11:00 AM New York | 4:00 PM London, United States

Most consumers trust that their money is safe at their bank, but far fewer consumers feel their bank knows them or can meaningfully improve their financial lives. Join Celent Senior Analyst, Bob Meara as he explores the Trust Gap in retail banking and demonstrates how three banks have closed the Trust Gap through reinventing digital customer experience!

This webinar is based in part on the report Raising the CX Bar: How to Close the Trust Gap in Retail Banking found here.

This webinar is Client Only. Registration will close at 9:00 am ET on June 25th, 2019. If you have any questions regarding registration, please contact Ed Sullivan at

Event details

Retail Banking
Geographic Focus
Asia-Pacific, EMEA, LATAM, North America