Ziraat Bank’s “Control Robot Project” shows us that real innovation can also come from tried-and-true technologies—like robotic process automation, or RPA.
Ziraat have a limited number of internal controllers overseeing compliance for 1,750 branches. Relying on manual processes for reviewing controls at these branches put the bank at risk of falling short on regulatory requirements.
To solve this, Ziraat turned to RPA to automate their control review process across all branches. The project team picked out eight key metrics they wanted to track automatically and consistently. Now, these automated checkpoints generate reports based on solid, objective data—no manual review needed.
Ziraat Bank chose RPA over glitzier technological solutions for its operational reliability, ease of system integration, and regulatory transparency. Regulatory compliance is a major priority—and a big challenge—for any bank. By identifying those eight critical control points and translating their controllers’ expertise into precise, automated steps, Ziraat Bank has managed to scale their best practices across every branch at once.
A highlight reel of Ziraat's initiative, along with a one-page overview are available to everyone. A full-length case study report diving into this initiative is only available to Celent's subscribers. Please log in to access this report.
