In an era where agility and data-driven decision-making are paramount, Mountain West Farm Bureau Insurance stands out as a prime example of successful legacy modernization through its cloud transformation initiative.
This case study, which earned the 2025 Celent Model Insurer Award for Legacy Modernization, highlights how the insurer effectively consolidated multiple legacy systems into a unified cloud platform. By leveraging the Guidewire Cloud Insurance Suite, Mountain West has not only enhanced operational efficiency but also achieved real-time data capabilities that empower its workforce and improve customer service.
The challenges faced by Mountain West are not unique; many insurers grapple with outdated systems that hinder their ability to respond swiftly to market demands. Recognizing this, Mountain West adopted a data-first approach, prioritizing data transformation at the outset of its modernization journey. This strategic shift enabled the organization to decouple data from legacy systems and create a robust data repository, leading to improved insights and operational speed.
As a result of these efforts, Mountain West has realized significant gains in underwriting, claims management, and customer retention, among others. This transformation serves as a testament to the critical role that modern technology plays in meeting the evolving needs of the insurance landscape. Mountain West's initiative provide valuable insights for other insurers looking to navigate their own legacy modernization efforts.
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