Recorded on November 9, 2023.
These are challenging times particularly in medicine. While the pandemic enters an endemic era, medical care suffers from shortages and other challenges to access, while global unrest and a difficult economy batter insurers financially. Investments in new technologies such as generative AI, alongside more traditional investments in the customer experience, data and analytics, and core processing systems continues at a high-level. We will explore the new differentiators for an insurer, which often revolve around the experience atop a foundation of expense management and growth.
Access our Technology Trends Previsory: Health Insurance, 2024 Edition report.
