In many ways, 2023 was a transitional year between an era defined by the upheaval of the COVID-19 pandemic and the era defined by a new series of crises. From labor shortages to the blazingly fast adoption of generative AI, as well as revolutionary changes to the workplace and professional life, the insurance industry faces threats to some of its most long-established processes. This guide will help carriers spend 2024 being proactive rather than reactive.