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      Announcing the Celent Model Bank 2024 Award Winners
      21st March 2024
      //Announcing the Celent Model Bank 2024 Award Winners

      Now in its 18th year, the Celent Model Bank Awards Program is globally recognized, highlighting the most innovative initiatives across retail and corporate banking worldwide. Today, at our Innovation & Insight Day, we announced our 2024 Model Banks and published a full set of case studies and pre-recorded interviews with the institution leaders closest to work.

      We’re excited to award 18 institutions for their impressive accomplishments across products, payments, open banking, and emerging technologies. Perhaps the most impressive theme across these Model Banks was the focus on “foundational change.” Institutions realigned and reorganized people, processes, and technology to position themselves to better leverage many emerging technologies.

      For a complete overview of the winning institutions and this year’s program, please register for free at Celent.com and download the new report: Innovation in Banking and Payments 2024. Also available freely at the I&I Day site above is a library of short videos – one for each winning initiative. In most cases, they include the project sponsors themselves.

      Our 2024 Model Banks have harnessed emerging technologies and foundational, organizational change to drive growth and deliver exceptional customer experiences. Each winner is detailed in a complete case study published as an individual report, available to Celent research clients, and linked below (alphabetically).

      WINNER, COUNTRY

      AWARD

      CASE STUDIES

      Bank of America, USA

      Reimagining Trade and Supply Chain Finance

      Open Account Automation

      Bank of America, USA

      Customer Centered Innovation

      Unified Mobile App Experience

      Bank of Montreal, Canada/USA

      Integration Excellence

      Bank of the West Conversion and Customer Migration

      CBW Bank, USA

      Architecting for Innovation

      API-Driven Transaction Banking Platform

      Citi, USA

      Digital Asset Innovation

      Next Gen Treasury and Trade Services

      Citizens Financial Group, USA

      Commercial Customer Engagement

      Digital Butler™: Exceeding Client Expectations

      DBS Bank, Singapore

      Industrializing AI

      How DBS Is Becoming an "AI-Fueled" Bank

      First Investment Bank AD, Bulgaria

      Generative AI Application

      Breakthrough with an LLM Virtual Assistant

      HDFC Bank, India

      Payments Innovation

      Connecting Legacy and Innovation with PayZapp

      ICICI Bank, India

      Reimagining Enterprise Lending

      Transforming the Lending and Borrowing Experience with iLens

      JP Morgan, USA

      Turbocharging Embedded Banking

      Integrated Digital Solutions

      Millennium BCP, Portugal

      Small Business Customer Innovation

      Delivering on the Needs of Small Business

      OP Financial Group, Finland

      Core Transformation

      Consumer Lending Core Renewal

      PKO Bank Polski, Poland

      Empowering the Customer

      (Part I) Buy Now Pay Later Solution from a Bank

      (PART II) Value-Added Services Platform

      Raiffeisen International Bank, Austria

      Cloud Migration

      Cloud Migration Acceleration Program

      RBC Royal Bank, Canada

      Digital Customer Onboarding

      Client Acquisition Ecosystem

      Silicon Valley Bank, USA

      Reinventing Cash Management

      Digital Leading the Way Back with SVB Go

      Standard Chartered, Singapore - Indonesia -Malaysia

      Embedded Finance

      Capturing the Embedded Finance Opportunity

      Author
      Michael Bernard
      Michael Bernard
      Senior Analyst
      Michael Bernard
      Details
      Geographic Focus
      Asia-Pacific, EMEA, LATAM, North America
      Industry
      Corporate Banking, Retail Banking