The Rise of the New Bank Account?

The Quest for Transactional Account Primacy
by Zilvinas Bareisis, September 13, 2013
Industry Trends
Global

Abstract

The core bank account has long been a cornerstone of banks’ relationships with their customers. In this report Celent asserts that the core bank account must evolve to maintain its relevance in the digital world.

In the past, bank account relationships, combined with payment cards, have enabled banks to be the dominant providers of transaction services to their customers. Today banks’ leadership position in providing card and payment transaction services is under threat, primarily from two sources: regulation and competition.

In The Rise of the New Bank Account? The Quest for Transactional Account Primacy, Celent briefly recaps the threats to the cards business and examines emerging threats to the core bank account. The report also reviews how banks have been responding to date.

The report poses a crucial question: In the not too distant future, will the “new bank account” need to have the following capabilities?

  • Support for multiple value tokens, including virtual currencies, miles, coupons, and loyalty points. The bank becomes the trusted custodian of value, both monetary and nonmonetary.
  • Full transactional capability: all types of payment use cases directly from a bank account. Letting customers fund purchases either with money or other value tokens, such as coupons and points, or any combination of the above.
  • Highly contextual services: making use of the ubiquitous push/pull mobile device that is always in the consumer’s hand to deliver highly personal, tailored, and contextual services: information, advice, merchant offers, etc.

“Banks have to consider many issues before building these new capabilities, such as, how to manage tensions between new and old sources of value, and what would happen if mobile payments were to lead to fragmentation and re-emergence of the domestic payment solutions,” says Zilvinas Bareisis, Senior Analyst with Celent’s Banking Group and author of the report. “However, we strongly believe that the core bank account must evolve to maintain its relevance in the digital world.”

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is part of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America (Boston)
Tylor Tourville
ttourville@celent.com
Tel.: +1 617 424 3284

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)208 870 7875

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81.3.3500.3023

Table of Contents

Executive Summary

1

Introduction

3

The Importance of Bank Account and Transaction Services to Banks

4

Bank Transaction Services Under Threat

6

 

A Quick Recap of Threats to Banks’ Cards Business

6

 

The Emerging Threats to Bank Accounts

8

The Banks Strike Back: Selected Responses

17

 

Rethinking How a Current Account Is Sold

17

 

Taking Mobile Banking to the Next Level

18

 

Protecting Cards-Based Payments Through Value-Added Services

20

 

Enabling More Payments Directly from the Bank Account

21

Path Forward: The Rise of the New Bank Account?

28

 

Is This the Future of the Bank Account?

28

 

Food for Thought

30

Leveraging Celent’s Expertise

32

 

Support for Financial Institutions

32

 

Support for Vendors

32

Related Celent Research

33

Sign in to download reports and access personalized information