Imaging in the Retail Channel 2011: Seventh Inning Stretch

by Bob Meara, November 30, 2011
Industry Trends
North America

Abstract

Branch image capture adoption is now nearly ubiquitous. With less urgency, banks are now determining their end game. Image (also known as intelligent deposit) ATMs now represent 43% of deposit-taking ATMs.

Fueled by image exchange adoption and the increasing cost of processing paper checks, branch capture solutions have been installed or are being installed at 9 out of10 US financial institutions. As traditional paper check processing infrastructures are dismantled, distributed capture models will become a practical necessity among the remaining institutions.

According to a new report, Imaging in the Retail Channel 2011: Seventh Inning Stretch, Celent expects a 98% adoption rate of branch and/or teller capture solutions within the next two years. Image ATM adoption will be far more measured by comparison. For most financial institutions, the ATM channel will be the last domino to fall in image migration.

“After a fast-paced ball game over the past several years, banks are taking a seventh inning stretch,” says Bob Meara, Senior Analyst with Celent’s Banking Group and author of the report. “Under growing cost pressures, many banks are taking time to consider their imaging end game, in terms of both capture and downstream processing. Lots of options are in play now.”

Celent is a research and advisory firm dedicated to helping financial institutions formulate comprehensive business and technology strategies. Celent publishes reports identifying trends and best practices in financial services technology and conducts consulting engagements for financial institutions looking to use technology to enhance existing business processes or launch new business strategies. With a team of internationally based analysts, Celent is uniquely positioned to offer strategic advice and market insights on a global basis. Celent is a member of the Oliver Wyman Group, which is part of Marsh & McLennan Companies [NYSE: MMC].

Media Contacts

North America (Boston)
Erica Ferguson
eferguson@celent.com
Tel.: +1 617 262 8225

Europe (London)
Chris Williams
cwilliams@celent.com
Tel: +44 (0)208 870 7875

Asia (Tokyo)
Yumi Nagaoka
ynagaoka@celent.com
Tel.: +81.3.3500.3023

Table of Contents

Executive Summary

3

Branch Banking: Paper Becomes the Exception

6

Branch Image Capture

9

 

State of Adoption

12

 

Solution Provider Landscape

23

 

Outlook

29

Branch Image Capture

33

 

State of Adoption

36

 

Outlook

38

Capture Devices

42

 

New Devices for the Teller Line

44

 

Software Compatibility

46

 

Remote Diagnostics and Monitoring

48

Conclusions

53

Research Methodology

55

Leveraging Celent’s Expertise

57

 

Analyst Access

57

 

Support for Financial Institutions

57

 

Support for Vendors

58

Related Celent Research

58

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