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      REPORT
      Next Generation Loan Servicing Platforms
      A Primer on Loan Servicing Processes and Technology, and How to Modernize Them to Future Proof Lending
      18th December 2025
      //Next Generation Loan Servicing Platforms

      For two decades, lenders have incrementally modernized but not replaced their legacy, mainframe loan servicing systems, which remain rigid, costly, and architecturally outdated. A new wave of cloud-native, AI-ready platforms is now creating an opportunity for true system replacement, enabling major improvements in servicing, collections, data management, customer engagement, and payments. The research builds a business case for replacing legacy platforms, compares new entrants with established vendors, and outlines modernization strategies tailored to different types of lenders.

      Author
      Craig Focardi
      Craig Focardi
      Principal Analyst
      Details
      Geographic Focus
      North America
      Horizontal Topics
      Architecture & Legacy Modernization
      Industry
      Retail Banking
      Mentioned Companies
      Sutherland, FICO