IT Services Vendors Solutions Spectrum: North American Version, 2010

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Celent have reviewed this profile and believe it to be accurate.
8 April 2010


Celent profiles IT service vendors for the insurance industry. The report covers 35 vendors around the globe with a focus on North American presence.

IT service vendors have become an integral part of the insurance landscape; even the most self-reliant insurers with expert IT organizations have some experience with an IT partner. The many IT service vendors of varying sizes, skills, and focus means it is difficult to create a comprehensive guide for the insurance industry. In a new report, IT Services Vendors Solutions Spectrum: North American Version, 2010, Celent looks to provide a guide of IT service vendors. Although not an exhaustive list, the report captures a wide cross-section of the available vendors and functions, and over time will include more.

It profiles the following vendors:

  • 3i Infotech
  • Accenture
  • Aegis BPO Services
  • Agile Technologies
  • Birlasoft
  • Blue Cod
  • CastleBay Consulting
  • Centric Consulting
  • Cognizant
  • CSC
  • CTS Consulting
  • Datamatics
  • Diamond
  • EXL Services
  • HCL Technologies
  • Hexaware
  • HP Enterprise Services
  • IBM
  • Infosys
  • Intelenet Global Services
  • Keane
  • L&T Infotech
  • MajescoMastek
  • MindTree
  • NIIT
  • Patni
  • Polaris
  • PwC
  • Softtek
  • SunGard
  • Syntel
  • Tata Consultancy Services (TCS)
  • UST Global
  • Wipro
  • WNS

“A significant amount of technology services business goes to large consultancies and software vendors because of their experience and depth of client base,” says Karen Monks, Analyst with Celent’s Insurance Group and coauthor of the report. “However, as the vendors profiled in this report demonstrate, many of the businesses that have been formed to meet demand are small or niche players, able to focus on different strengths and offer different kinds of business relationships.”

“The most successful partnerships insurers have with IT service vendors are the ones that are not just about replacing staff or lowering costs,” says Jeff Goldberg, Senior Analyst with Celent’s Insurance Group and coauthor of the report. “Instead, the best partnerships are those that are long-term, strategic engagements, where a vendor is leveraged to bring in new expertise, adds both technology and domain knowledge to the business, and is relied on as a true partner.”