What Advice Would You Give to a Bot Looking for a Job in an Insurance Company?

Celent will help qualify your requirements and introduce you to the vendor
Spotted a missing vendor? Use this form to alert a vendor to the Celent service
Create a vendor selection project & run comparison reports
Register to access this feature
Click to express your interest in this report
Indication of coverage against your requirements
Vendor requires PRO subscription to activate this feature
Requires research subscription, contact Celent for more info
3 November 2017
Donald Light

There has been a tremendous amount of interest in the use of robotic process automation (RPA) in insurance companies. Despite all of the sound and fury, there is relatively little information available about how insurer CIOs view this new technology.

Key research questions

  • What is the potential for bots in various insurance processes?
  • Are insurers able to implement bots?
  • Which operational processes are currently the heaviest users of bots?


This report presents results from a survey of CIOs asking for their perspective on the potential for, and actual deployment of, two types of RPA solutions: automation bots and chat bots.

The survey asked the CIOs a series of questions, which typically differentiated between automation bots and chat bots:

  • The potential for bots in various granular insurance processes.
  • IT groups’ current ability to implement either type of bot.
  • Their company’s interest in using bots in key operational areas, and their company’s actual use of bots.

sign in or register to read more

Insight details

Content Type
Industry Trends, Innovation & Emerging Technology
Asia-Pacific, EMEA, LATAM, North America
Subscription categories
Insurance, Life/Annuities Insurance, Property / Casualty Insurance