This report presents results from a survey of CIOs asking for their perspective on the potential for, and actual deployment of, two types of RPA solutions: automation bots and chat bots.

The survey asked the CIOs a series of questions, which typically differentiated between automation bots and chat bots:

• The potential for bots in various granular insurance processes.
• IT groups’ current ability to implement either type of bot.
• Their company’s interest in using bots in key operational areas, and their company’s actual use of bots.