Next Generation Online Banking Solutions

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27 May 2009


  • Thanks, Jacob ... I'd also add two other aspects of the online channel ... one sales, one service. Online Account Opening seems to be a major reason for reconsideration of existing offerings -- How easy can FIs make it for customers to initiate a relationship? The second is online chat ... having a representative available for instant feedback and solving any concerns during the online experience. Especially, or maybe, until this becomes more popular in other non-financial online experiences, consumers may come to expect this type of service in their online banking experience.