IT Services Vendors Solutions Spectrum: North American Version, 2014
Celent profiles IT service vendors for the insurance industry. The report covers 26 vendors around the globe with a focus on North American presence.
IT services vendors have become an integral part of the insurance landscape; even the most self-reliant insurers with expert IT organizations have some experience with an IT partner. The many IT service vendors of varying sizes, skills, and focus means it is difficult to create a comprehensive guide for the insurance industry.
In the report, IT Services Vendors Solutions Spectrum: North American Version, 2014, Celent looks to provide a guide of IT service vendors. Although this is not an exhaustive list, the report captures a wide cross-section of the available vendors and functions.
The report profiles the following vendors:
- Andesa Services
- Atos Origin
- CastleBay Consulting Corporation
- EXL Services
- HCL Technologies
- Indra Sistemas
- L&T Infotech
- Tata Consultancy services
- West Monroe Partners
“A significant amount of technology services business goes to large consultancies and software vendors because of their experience and depth of client base,” says Karen Monks, an analyst with Celent’s Insurance practice and coauthor of the report. “However, as the vendors profiled in this report demonstrate, there are also a number of small or niche services vendors who are able to offer different strengths and different kinds of business relationships.”
“The most successful partnerships insurers have with IT service vendors are the ones that are not just about replacing staff or lowering costs,” says Nicolas Michellod, a senior analyst with Celent’s Insurance practice and coauthor of the report. “Instead, the best partnerships are those that are long-term, strategic engagements, where a vendor is leveraged to bring in new expertise, adds both technology and domain knowledge to the business, and is relied on as a true partner.”