Celent profiles IT service vendors for the insurance industry. The report covers nine global vendors with Latin America presence.
IT service vendors have become an integral part of the insurance landscape. Even the most self-reliant insurers with expert IT organizations have some experience with an IT partner. The number of IT service vendors of varying sizes, skills, and focus means it is difficult to create a comprehensive guide for the insurance industry.
In the report IT Services Vendors Solutions Spectrum: LATAM Version, 2014, Celent looks to provide a guide of IT service vendors. Although this is not an exhaustive list, the report captures a wide cross-section of the available vendors and functions.
Celent has categorized the key services provided by vendors as:
- Custom Development
- Maintenance
- Package Implementation
- Domain Consulting
- Strategic Consulting
- Digital Consulting
- Innovation Consulting & Partnering
- Testing
- Infrastructure Operations and Management
- Cloud/SaaS Operations & Management
- Architecture Design
- Business Process Outsourcing
- Systems & Data Migration
Not every vendor covered has an on-the-ground presence, but each vendor in this report provides one or more of these services to insurers in Latin America.
“A significant amount of technology services business goes to large consultancies and software vendors because of their experience and depth of client base,” says Nicolas Michellod, a senior analyst with Celent’s Insurance practice and coauthor of the report.
“The most successful partnerships insurers have with IT service vendors are the ones that are not just about replacing staff or lowering costs,” says Juan Mazzini, a senior analyst with Celent’s Insurance practice and coauthor of the report. “Instead, the best partnerships are those that are long-term, strategic engagements, where a vendor is leveraged to bring in new expertise, adds both technology and domain knowledge to the business, and is relied on as a true partner.”
