Demystifying Artificial Intelligence in Insurance: The Industry Perspective

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28 August 2018

This is the third report of a Celent series on artificial intelligence in insurance.

Key research questions

  • What technologies do insurers consider part of artificial intelligence?
  • How are insurers making use of AI technologies in their business activities?
  • What are the top priorities for insurers looking to head on their artificial intelligence journeys?


Artificial intelligence is gaining traction in insurance. However, it is difficult for insurers to understand all it takes to invest in AI and also how to adapt their internal organization to make this investment a success. In this report, Celent draws the findings of an insurance survey to understand how insurers address these difficult issues when investing in AI.

In the first report, we defined the processes and technologies that are linked to artificial intelligence and described the tools insurers can leverage. In the second report, we explained three internal organization models and people insurers can use to launch artificial intelligence initiatives. In this report, we want to understand where the insurance industry is in terms of perception and investment in artificial intelligence.