BPO: Really Starting to Boil — P&C Edition

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28 November 2017

Insurers’ Expectations for Adoption

Key research questions

  • What are insurers’ current views on BPO?
  • How does this compare to 2010 and 2015 positions?
  • What does this mean for the insurers and vendors?


BPO is heating up in the property & casualty insurance sector. Find out why.

Where does BPO fit in the overall planning of P&C insurers? Celent answers the question.

The third in this series, this report refreshes data from 2010 and 2015 on insurers’ attitudes towards the use of business process outsourcing (BPO). At a time when insurers are managing expenses, while also facing major costs for operational and technological transformation, the use of BPO brings one more lever to their strategic planning efforts.

Based on a global survey of both P&C/general insurers and life/health insurers, the report focuses on the perceptions and experiences of leaders in the insurance company.