Top Trends in Retail Payments 2020

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28 January 2020

Ten Predictions For the Year Ahead


Retail payments continue to be a sizzling hot topic high on the agenda for bankers, payments providers, investors, and consultants.

The ninth edition of our annual trends review in retail payments presents “top ten” predictions for 2020. We also back up each of our predictions with examples of evidence demonstrating the industry's direction.

Our ten predictions are listed in the Table of Contents and can be mapped to the three strategic imperatives introduced in the 2019 edition of this report.

Financial Institutions mentioned in the report include:

Bank of America, Barclays, Capital One, Citi, Crédit Agricole, Fannie Mae, Fidor Bank, Goldman Sachs, GreenDot, Intesa Sanpaolo, JP Morgan Chase, Mountain America Credit Union, NatWest, RBS, Société Générale, Stanford Federal Credit Union.

Technology firms, solutions, and regulators mentioned in the report include:

Aadhar, Adyen, Affirm, AirBnb, Alipay, Amazon Alexa, Amazon Pay, American Express, Apple, Bank of France, BankID, Bread, CyberSource, Discover, Divido, European Banking Authority, European Central Bank, European Commission, Facebook, Finablr, Fingerprints, FIS, Fiserv, Galileo, Global Payments, Google, Klarna, Libra, Marqeta, Mastercard, NatWest Payit, Ondot Systems, PayPal, People's Bank of China, PEPSI, Rambus, Samsung, Splitit, Square, Stripe, Thales, Tink, Touchtech Payments, Travelex, Trustly, Uber, Visa, Vyze, WeChat Pay.