Model Insurer 2016: Case Studies of Effective Technology Use in Insurance

12 April 2016
Colleen Risk

Abstract

Technology initiatives are profiled as case studies in this eighth edition of Celent’s Model Insurer report. Additionally, Celent announces its Model Insurer of the Year for 2016.

In the new report Celent Model Insurer 2016: Case Studies of Effective Technology Use in Insurance, Celent recognizes insurance technology initiatives profiled as Model Insurer winners in the following theme categories:

  • Digital
  • Legacy transformation
  • Innovation
  • Operational excellence in IT management
  • Non-core system implementation
  • Data analytics

The report also names Zurich Insurance Company the Model Insurer of the Year. The case studies highlight best practices in the use of technology in insurance in areas such as policy administration, IT management, claims, and distribution. The report also reviews IT best practices and measurable business results used in evaluating the Model Insurer winners.

“Celent evaluated insurance technology initiatives according to five major themes being seen and researched today,” says Colleen Risk, a senior analyst with Celent’s Insurance practice and author of the report. “Insurers are investing in technology that meets their digital agendas, expands their use of data, and modernizes their back office. Additionally, Celent sees several insurers embracing innovation and forsaking established practices to pursue new ideas.”

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