Celent Roundtable | A Walk in the Customer's Shoes: Exploring the Customer Experience in Insurance (Insurer Only Event)

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22 February 2018
9:00 a.m. New York, United States

Do you wonder if you are doing all you can to engage your customers? Or how others in the industry manage to do so? Join Celent and your peers for a private, vendor-free discussion about how to capture the heart of your clients and gain their loyalty. Whether you’ve been working on this for years, or just getting started on your customer journey path, this executive forum will stimulate ideas and raise common challenges.

Celent defines customer experience as the practice of delighting customers, and driving growth opportunities by taking a broader view of their lives and context in which they are interacting with your brand and then delivering unexpected signature moments across a broader expanse of experiences.

We believe the secret to organic growth is delivering a customer experience that is unmatched. But customer expectations are changing and available technologies are exploding. Delivering a great customer experience relies on a wide variety of digital capabilities – not typically found in core systems. Whether your customer is the policyholder or the distributor, customer strategies rely on technology, data, and process changes, and, for many carriers, require organizational or cultural changes.

In addition to Celent, speakers from Farmers, Guardian, Texas Mutual, Lippincott and others will discuss industry trends and tell their stories. You and your peers will provide the real life experiences in an informal setting where networking will be easy and comfortable. Join us as we take a walk in our customer’s shoes.

This exclusive, invitation only event is part of a series of targeted roundtables offered by Celent's Insurance Practice. Capitalizing on Celent’s position as thought leader, these private, closed-door sessions provide a confidential environment to allow participants to engage openly.

Pre-registration is required. To attend, or if you have any questions, please contact Ed Sullivan at or Chuck Smith at

Event details

Life & Health Insurance, Property & Casualty Insurance
Geographic Focus
North America
Briefing / Round table