Celent’s annual Dimensions surveys and research insights show that Tier 1 and 2 banks around the world rank AI as their top technology investment priority. That’s not a surprise, given the energy around GenAI, and new interest in Agentic AI. However, all AI matters, and leading banks are scaling all forms of AI across the enterprise – from DevOps, to operations, and customer engagement, and product capabilities.

With so many forms of AI now being used, it is important that AI capabilities scale consistently. However, it is inevitable that there will be barriers and blockers to be overcome. In addition to risks of GenAI, Agentic AI brings some unique considerations. Banks and vendors must be aware of the barriers, and strategies to overcome them. Some of these are technical or compliance-related, but others are cultural. Read on to understand the root of these challenges, and discover how large banks are overcoming them.