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      REPORT
      VIDEO
      AmTrust: LLM-Based Quoting Platform
      Winner of the 2025 Celent Model Insurer Award for Customer Experience
      18th June 2025
      //AmTrust: LLM-Based Quoting Platform

      AmTrust wanted to create a capability for its brokers to create a quote using a competitor’s proposal, quote, or policy as a basis more efficiently. The goal is to help AmTrust compete for more business faster by getting a competitive quote in front of a prospective customer quickly. The company developed a solution using large language models (LLMs) to extract risk information, generate a quote against the competition and create a personalized summary. This replaces the previous method for doing this, which had brokers re-keying data in manually.

      Anyone can view a summary of the report or watch a highlight reel of the case study to learn more. Celent subscribers can access the full length case study report below.

      Author
      Nathan Golia
      Nathan Golia
      Senior Analyst
      Details
      Geographic Focus
      Asia-Pacific, EMEA, LATAM, North America
      Horizontal Topics
      Artificial Intelligence - Generative AI e.g. ChatGPT, Customer Engagement, Digital Transformation, Emerging Technologies, Innovation
      Industry
      Property & Casualty Insurance