What is a life policy administration system? What life insurers use them for? What do they think of their components, features and functions? Does their technology meet their expectations? Do they value their partnerships with life policy administration system vendors? Are there particular aspects they think should deserve better attention from vendors? All these questions are central to life insurers. However they are tough to address prior to choosing a life policy administration system and a vendor partner.
This report provides the results of our 2023 Europe, Middle East and Africa life policy administration system vendors' reference clients survey. The survey is based on a comprehensive questionnaire that captures the following information from insurers:
- Use of life policy administration systems’ components across their value chain,
- Opinions on their life policy administration system’s features and functions,
- Perspective on technology elements,
- Experience with implementation of the system,
- Views on post-implementation services offered by the vendor.
This report details the survey results regarding insurers’ perspectives in terms of:
- Components and features,
- Technology,
- System implementation,
- Vendors’ support and services.
It supplements a report that profiles life policy administration systems (PAS) and respective vendors that sell them in EMEA: Policy Administration Systems: EMEA Life Insurance Edition - 2023 XCelent Awards, Powered by VendorMatch, published in July 2023.
