This is a pivotal time for healthcare technology leaders. From assessing chatbots powered by artificial intelligence, to finding the next frontier for virtual care, or using technology to augment the workforce, chief information and chief digital officers have never played a more prominent role in their organizations. They are being elevated from tacticians to business strategists.

Nonetheless, we regularly hear frustration from leadership teams about the unfulfilled promise of digital transformations. One senior executive went as far tell us that IT was “holding us hostage” by constantly playing the role of the “department of no.” The other thing we are told is the business side doesn’t understand IT, and vice versa.

As technology strategists, this state of affairs is concerning and leads us to ask: why does this culture still exist and what can be done about it?

This article is provided courtesy of Oliver Wyman. Celent is an Oliver Wyman company. To read the remainder of this interesting article, please click here.