Housing hunters are familiar with the axiom, "Size, location, price: Pick one." But for insurance system replacements, sights are usually set higher. When tasked to find a new system of record for claims, technology leaders have a lot to consider. What functionality suite does the carrier require to meet its needs? Is the underlying technology sufficient to support value-added or proprietary services? What about integrating next-generation digital innovations like Generative AI?

Based on our research of claims systems vendors worldwide, Celent has created a primer to help decision-makers identify what is important to them in a new claim system selection. In addition to running down the latest technology trends and functionality must-haves, we outline the layers of a claim system for at-a-glance reference.