The insurance industry is moving quickly to understand and begin to leverage the unique capabilities of GenAI technology. While most carriers are still in a proof-of-concept (POC) mode, a growing number are getting ready to release these POCs to production, with ambitions to scale GenAI usage across their organization. In preparing to scale GenAI, insurers will need to define their ambition or GenAI vision and establish foundational building blocks that will be needed to efficiently and responsibly scale it.

In this report, Celent presents a best practices framework for scaling GenAI that focuses on establishing foundational technology and AI competencies required to support their long-term strategic GenAI ambitions.