Artificial Intelligence has overtaken neural networks, machine learning, and big data as the latest buzzword. All too often, the terms are taken to mean the same, or similar things. Furthermore, many insurers and vendors have taken to claiming “AI” capabilities for dashboards and instant messaging-based menu systems. Meanwhile, many in insurance are uncertain about the actual capabilities of AI or machine learning, and the use cases for relevant technologies.

This report will go into detail about what these terms actually mean, and what machine learning technology can be used and where.