A few weeks ago, I was asked by David Bannister, editor of the Banking Technology magazine, to join a panel of industry experts to discuss the question - "Whatever happened to the listening bank?" The premise behind the question is that banks are at risk of getting disintermediated in payments by alternative providers. Are banks doing enough to protect their payments franchise? Should they listen more - to their customers, merchants, competitors? If you would like to view the short video capturing the highlights of our discussion, you can find it here. Do you agree with our conclusions?
