Cathay Life Insurance's Claims Smart Platform is winner of Celent's 2024 Model Insurer award for Data, Analytics, and AI. The platform, launched in October 2022, integrates a large volume of case review decision trees to improve the efficiency and quality of claims review. By leveraging human-machine collaboration, the platform enables timely and appropriate services for customers, enhances risk management, and facilitates the development of automated claims processing. The implementation of data-based decision making has reshaped the risk management mindset, improved decision-making transparency, and generated greater future value from data. Additionally, the platform has reduced training time for new hires by 50% and claims review time by 10%, resulting in significant cost savings and increased productivity. The Smart Platform has transformed claims personnel, fostering an agile culture and promoting a sense of pride and belonging. Furthermore, it has facilitated the analysis of case review records for precise risk analysis and pricing, leading to positive cycles and data transparency.