Report Published by Celent
In an urge to solidify and expand customer relationships and to stay ahead of the competition, wholesale banks have turned to the next generation of personalized and uniform online services, Internet banking portals. The future of wholesale banking is to move away from multiple online systems to support the various corporate financial services, providing business customers with a single sign-on capability to access all of the banks array of banking and non-banking services.
In this 27-page report, The Future of Wholesale e-Banking: The Portal, Celent Communications concentrates on the evolution of wholesale e-banking and the emergence of Internet portals in financial services. The analysis will help banks understand the importance of integrating portal developments to their list of online initiatives. The report also recommends strategies for banks planning to enter the Internet portal space, as well as spending and revenue opportunities for them. Examples of US banks portal strategies are included.
Members of Celent Communications Wholesale Banking research service can download this report electronically by clicking on the icon to the right.
Today, the number of Internet portals in business banking in the United States is small, but we expect to see a rising curve for wholesale banks offering this service, explains Isabella Fonseca, an analyst in Celents e-banking group. By 2003, 40% of the top 100 US banks will be offering advanced Internet portals to their business customers. Internet banking portals will be the future of wholesale e-banking, providing businesses with the convenience of a single entry point to banking and business services. Early adopter banks will have to provide the appropriate mix of products and services for differentiation and customer retention.
A Table of Contents is available online.
